dhaka7's Privacy Policy

This Privacy Policy ("Policy") applies to all services, websites, and related applications of the dhaka7 platform. dhaka7 operates a trusted online gaming platform for players in Bangladesh. When you register, log in, or use any of our services, you voluntarily agree to the terms of this Policy.

We believe that every player's personal information is their own property. The core goal of our privacy policy is to ensure the protection of your information and to provide you with complete transparency about how it is used.

This Policy should be read together with dhaka7's Terms and Conditions and Responsible Gaming policy. If you have any questions, please contact us via our 24/7 live chat support or at [email protected].

2.1 Information You Provide Directly

When you create an account or use our services on dhaka7, you provide us with the following information directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and postal code
• Identity document details (national ID card or passport)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Your preferences and instructions while using the service

2.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Login time and session details
• Pages visited and click patterns
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may sometimes receive a limited amount of information from trusted third parties (such as identity verification agencies or payment processors). Such information is kept strictly within the boundaries of what is necessary.

dhaka7 uses your information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used to create, maintain, and secure your account. This includes login verification, balance management, bonus distribution, and transaction processing.

3.2 Identity Verification and Age Confirmation

dhaka7 is a 21+ platform. We ensure that all players are 21 years of age or older. Identity document verification is mandatory for this purpose and is part of ensuring responsible gaming.

3.3 Financial Transaction Processing

Payment information is used to complete deposit and withdrawal transactions. This information is essential to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfers.

3.4 Security and Fraud Prevention

We conduct risk assessments to prevent account hacking, money laundering, and other illegal activities. When suspicious activity is detected, necessary steps are taken.

3.5 Service Improvement

We improve the platform experience by analyzing your usage patterns. This analysis is done in aggregate and no individual is directly identified.

3.6 Communication and Support

Your contact information is used to send important account notifications, security alerts, and service updates. Our 24/7 Bangla support team uses this information to resolve your issues.

4.1 Data Retention Period

Your information is retained for the entire time your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations, dispute resolution, or service-related needs.

4.2 Technical Security Measures

dhaka7 uses industry-standard security measures to keep your information secure:

• SSL encryption — all data transfers are encrypted
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Secure database and access control systems
• Suspicious activity detection system
• Strict internal data access policy

4.3 Data Breach Response

If a data breach occurs, we will promptly notify affected players as quickly as possible and take necessary steps to minimize the damage.

dhaka7 never sells, rents, or shares your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

Only the information necessary to operate their services is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification agencies, and technology infrastructure providers. All such partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

dhaka7 may be required to disclose information to comply with court orders, legitimate demands from regulatory authorities, or other legal requirements. In such cases, we will provide only the minimum information necessary.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. If such an event occurs, we will provide advance notice and the new entity will be required to comply with this policy.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. dhaka7 uses the following types of cookies:

• Essential Cookies: To maintain login sessions and security
• Functional Cookies: To remember your preferences and language settings
• Analytics Cookies: To understand platform usage (aggregate data)

6.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may cause some platform services to not work properly.

As a user of dhaka7, you have the following rights over your own information:

7.1 Right to Access Information

You may request a copy of the information dhaka7 holds about you at any time. This request is generally fulfilled within 30 business days.

7.2 Right to Correct Information

If any of your information is incorrect or outdated, you may request a correction. Keeping accurate and up-to-date information is also important for the security of your account.

7.3 Right to Close Your Account

You may request to close your account at any time. Even after the account is closed, certain information may be retained for a defined period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications. However, important notifications related to your account and security will always be sent.

dhaka7 strictly follows a 21+ policy. We do not knowingly collect personal information from any person under the age of 21. Age verification is mandatory at the time of registration. If we become aware that a minor has created an account, that account and the associated information will be deleted immediately and necessary steps will be taken.

If you believe that a minor is using our platform, please contact us at [email protected].

dhaka7 may update this Privacy Policy from time to time. For significant changes, we will:

• Publish a notice on the website
• Send details of the changes to your registered email
• Update the "Last Updated" date at the top of the page

If you continue to use the platform after a revised policy is published, it will be considered that you have accepted the revised policy.

We recommend that you visit this page regularly to stay familiar with the latest policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. dhaka7's privacy team will consider your request seriously and will try to respond as quickly as possible.

This policy was written in Bengali. In the event of any conflict arising from translation, the Bengali version shall take precedence.